FAQs

If you can’t find here the answer to what you’re looking for, please email us: hello@vegantoursmadrid.com

Most Frequently Asked Questions

What is the cancellation policy?

You can cancel free of charge up to 24 hours before the tour. In this case, we will only charge a small processing fee. Cancellations made less than 24 hours in advance will not be refunded.

Can I do this tour in another language?

Our tours are conducted in Spanish and English. If you’d like a tour in Portuguese, Italian, or French, please contact us.

Do you accept children?

Of course! They can join us. If they eat with the rest of the group, a fee will apply. Let us know when making your reservation.

Do you accept animals?

All the shops, cafes, and restaurants we visit are dog-friendly. If you’re traveling with your dog, please let us know in advance in case any other members of the group have allergies or if anything else comes up.

Are these tours suitable for people with food intolerances/allergies?

The bars, cafés and restaurants we visit work with gluten and other potential allergens, so we can’t guarantee cross-contamination. At this time we are unable to offer 100% gluten-free vegan tours.

I’m not 100% vegan. Am I still welcome?

Of course! We’re pleased to introduce our city’s delicious plant-based offerings to everyone, vegan and non-vegan alike.

What if I have more questions about the tours?

You can contact us by email at hello@vegantoursmadrid.com or through our contact form.

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